Best Practices: Site Lead ❏DAILY: Log in to approve or reject pending cases submitted by your technicians. ❏DAILY: For rejected cases, communicate rejection reason to technician assigned and ensure accurate re-submission. EVERY SUNDAY ❏ : Ensure all cases for the current billable period are created in the app. Billable period in the app closes on Sunday at 11pm. EVERY MONDAY ❏ : Ensure all cases are approved or rejected (no pending cases in Approve/Reject transaction). EVERY MONDAY ❏ : Review all approved cases in the Finance Cases transaction for the previous billable week for accuracy. NOTE: You cannot edit any case details in SAP. Please work with your team to ensure accurate re-submission. 34